Automate Rental Issue Resolution
Vacation rentals often face unexpected problems. HostGuide, an AI-powered tool, helps short-term rental businesses automate issue resolution. From storms to broken pipes to guest concerns, our platform ensures fast, efficient fixes, so you can focus on delivering great guest experiences.
Easy Issue Reporting
When a guest encounters an unexpected issue, we guide them through a simple process to complete a detailed report with minimal effort. This report includes all the necessary information to resolve the problem quickly, ensuring nothing is overlooked. By gathering everything upfront, we avoid bothering guests with follow-up requests, providing a truly “file and forget” experience for them.
-
Guided Report Submission
-
Comprehensive Information Gathering
-
"File and Forget" Convenience
Automated response workflow
HostGuide analyzes each reported issue, follows custom notification rules, and involves key stakeholders immediately. Guests receive real-time progress updates, ensuring transparency. Predefined workflows streamline resolutions for fast, efficient problem-solving.
-
Deep issue analysis and triage
-
Custom policy-driven notifications
-
Critical stakeholder automatic engagement
-
Transparent guest progress tracking
Escalate to a professional
HostGuide provides immediate solutions for common, non-critical issues by offering quick fixes directly to users. If an issue escalates, HostGuide ensures smooth coordination with professional service providers, sharing all necessary details for first-visit resolution.
-
Instant DIY Troubleshooting Guides
-
Seamless Service Provider Coordination
-
First-Visit Fix Optimization
Works Across Multiple Booking Platforms
HostGuide seamlessly integrates with various booking platforms, ensuring a unified experience for your guests.
Save Time,
Keep High Ratings,
Stay Responsive
Our service streamlines issue resolution, saving you time while ensuring high guest ratings and quick responses. Focus on growing your business, knowing your guests are well taken care of.
Always
Available
High Guest
Ratings
Hours Saved
Per Listing Annually
What Our Customers say
Our customers trust HostGuide because we care about their success as much as they do.
HostGuide makes my job easier, handling guest issues smoothly no matter where they book, so I can focus on giving them a great stay.
Natalia R.
Groveland, CA
HostGuide saves me time by helping guests solve issues on their own. I can focus on hosting, knowing problems are handled quickly without needing me to step in.
Boris K.
Prescott, AZ
Partnering with HostGuide has been a game-changer. It was easy to connect with hosts who need reliable services and build strong, long-term relationships
Hercules Home Services
Austin, TX
HostGuide has been a lifesaver for a new host like me. They’ve made managing guest issues simple and boosted my confidence in hosting. I can’t imagine doing it without them!
Elena S.
Temple, TX